Links: incident response planning practice, metrics

• Incident Management Steps and Best Practices: Good high level refresher of what incident response planning should include.
• Counting Forest Fires: Incident Response Metrics: “You don’t evaluate how good a fire crew was by counting the number of fires there were this year and comparing with last.” Which metrics you track matter. Count stuff you can do, not can’t.
  • Can try to prevent harm to responders
  • Can learn from an incident
  • Can’t prevent incidents (Not a good goal. Handling incidents makes the system better.)