Charity Majors

Lots of good ideas around the importance of debugging
In production
Instrumentation
Setting yourself up to be able to handle unknown-unknowns
Dashboards and alerts are about known-unknowns
The importance of using modern tooling around systems

A vertical bar chart showing the growing cost of a bug being discovered and fixed in later stages of the software delivery lifecycle. Bugs that make it into production are much more expensive to remediate compared to bugs found during development

Developers report spending almost half of their work lives refactoring, debugging issues, and trying to reproduce them

Jessica Kerr

Style guide no. Something people have to keep in their heads. Barrier to participation.
Honeycomb doesn’t use a template. Free form. People who were there help to piece together what happened and to help each other learn.
Boundaries not uniformity
If something needs done, someone’s just going to do it
“Don’t take a tiny technical task and turn it into a social project. :) Bigger stuff is ticketed to be talked about with the team.”
Few procedures. Only as much process as absolutely necessary.
“It’s about people, and software, and the relationships between us.”

A simple timeline of a recent honeycomb incident related to circleci. It's oriented horizonal and has a few swim lanes with related activities annotated