- Incident response is a team sport: This is a great idea that’s small and easy enough to say but also easy to forget. Being kind to yourself is always a good thing.
- “The group of incident responders, that ad-hoc team that forms in the moment, is what’s referred to as a joint cognitive system. It’s the responsibility of the individual responders to coordinate effectively so that the cognitive system can solve the problem. Often that involves dynamically distributing the workload so that individuals can focus on specific tasks.”